Shipping Discounts:
Shipping discounts offered as a promotion through the website or as a promotion via offer code are limited. Oversized surcharges still apply to all applicable items. All shipping promotions advertised are based on UPS Ground delivery services within the continental United States unless otherwise stated in the promotion details.
General Shipping:
We ship primarily by UPS to the United States. At our discretion, some items may be shipped by US Mail.
Additional Shipping Charges:
Some items may incur an additional shipping charge beyond what is listed on your receipt. If this is the case, you will be contacted with the additional amount before items are shipped and charges are incurred for your approval.
Returns Policy:
New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 30 days of purchase; after 30 days, goods will not be accepted. No returns are accepted on custom items or clearance items.
To return any merchandise, customer needs to contact UFAF, Inc at ufafshop@ufaf.org for approval. Merchandise should be wrapped securely and returned via U.P.S., R.P.S., or insured parcel post. All merchandise sold as sets must be returned as sets. A credit will be issued by the original method of payment, excluding shipping and handling charges.
A check or money order for shipping and handling charges must accompany all exchanges. Merchandise, returned for exchange without a check or money order to cover shipping and handling, will be charged on customer's credit card or sent out COD with appropriate charges.
Returns Address:
Customers should send returns to:
UFAF Web Direct
Attn: Joe Gemma
2831 Via Terra St.
Henderson, NV 89074
Please allow 2 to 4 weeks on all returns for exchange, refund, or credit.
Books and DVD:
Due to vendor requirements, books and DVDs cannot be refunded or exchanged once the seal is broken. If a defect is discovered in the purchased book or DVD, it can be exchanged for the same title.
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